FAQ


1. How long does it take to ship my product?

Processing time depends on the size of the product(s) you purchased and whether or not we have immediate stock available. From the time we receive your order, it will take approximately 1 week for us to ship in-stock items from our store. If no immediate stock is available, it will take anywhere from 4 weeks to 12 weeks.

2.Can I order custom-made products

Send us an e-mail at info@boboklolo.com with your specifications and we will give you a price quote and shipping estimate. Please note it will take a longer time than usual to ship custom-made prod

3. How do I care for my Bobo Klolo products?

Gemstone Artwork
a. Avoid excessive impact against hard surfaces.
b. Avoid contact with liquids, perfumes, cosmetics and household chemicals.
c. Gemstone artwork is made with natural gemstones and will not fade in colour. To clean the painting, use warm or cool air from a hair dryer/blower to blow away any dust that may have collected.
d. If you have any questions, please feel free to contact us and we will have a professional respond to your questions.

Gemstone Jewelry
To clean gold or gemstone jewelry, use a soft and dry cloth or soft bristle brush and gently clean the surface. Do not use force.

4. Gemstone weights and sizes

Products may not be exactly as shown. Due to the uniqueness of gemstones, gemstone sizes, colors, and shipping weights may differ slightly from the pictures shown.
 
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